{ "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json", "basics": { "name": "Diego Arbiz Jr.", "label": "AI Systems Developer", "email": "degz12348@gmail.com", "phone": "", "url": "https://degzarbiz.com", "summary": "AI Systems Developer and automation architect focused on building AI-powered applications and scalable workflow infrastructure. 8+ years across digital systems, SaaS environments, and business automation, specialising in turning AI from prompt experimentation into structured, production-ready systems. Designs LLM-powered applications on Claude and API-based platforms, architecting the intelligent workflows, backend logic, and automation that connect AI models with CRMs, marketing platforms, and operational tools. Co-runs Scale With System with his spouse Kat, helping agencies and digital businesses scale through automation, CRM strategy, and AI-enhanced funnel infrastructure.", "location": { "region": "Calabarzon", "countryCode": "PH" }, "profiles": [ { "network": "LinkedIn", "username": "diegoarbizjr", "url": "https://www.linkedin.com/in/diegoarbizjr/" } ] }, "work": [ { "name": "Freelance / Self-employed", "position": "AI Systems Developer", "startDate": "2025-10", "highlights": [ "Designed and developed AI-powered applications using Claude and other LLM APIs.", "Built structured AI workflows and complex automation systems for real-world business use cases.", "Translated business requirements into scalable AI logic, prompt architecture, and backend workflows.", "Engineered role-based, constraint-driven instruction frameworks to improve model reliability and consistency.", "Integrated AI systems with APIs, CRMs, and automation platforms to create end-to-end solutions.", "Tested, evaluated, and optimised AI outputs for accuracy, clarity, and production-level performance.", "Architected reusable AI components and modular workflow systems for scalability.", "Implemented structured input/output formatting to reduce ambiguity and improve system stability.", "Applied responsible AI principles for ethical, safe, user-centred deployment.", "Documented system architecture, prompt frameworks, and workflow logic for maintainability." ] }, { "name": "Scale With System (KMH Web And Tech Solutions)", "url": "https://www.scalewithsystem.com/", "position": "Co-founder & Systems Lead", "startDate": "20XX-XX", "summary": "Consultancy helping agencies and digital businesses scale through automation, CRM strategy, and AI-enhanced funnel infrastructure.", "highlights": [ "Supported multiple 6-7 figure client launches by implementing system-driven growth models powered by AI and automation.", "Built and operate a commercial white-labelled CRM and marketing platform for the Philippine market across two pricing tiers, including local payment integration.", "Delivered systems for clients in real estate, insurance and debt relief, auto dealerships, coaching and consulting, education, hospitality, and government agencies." ] }, { "name": "Freelance / Self-employed", "position": "Automation and AI - Technical Specialist", "startDate": "2024-09", "endDate": "2025-09", "highlights": [ "Managed membership, training, and recruitment systems for the team.", "Implemented marketing automation and AI solutions to improve workflows.", "Built lead-nurturing and sales follow-up automation using GoHighLevel and LLM tooling.", "Developed end-to-end training and recruitment systems.", "Supported internal operations with efficient system setup and process optimisation.", "Ensured consistent client engagement through automated communication." ] }, { "name": "Conduent", "position": "Healthcare Advocate, Tier 2", "startDate": "2025-12", "endDate": "2026-02", "highlights": [ "Delivered Tier 2 support for complex healthcare benefits, billing, and prescription drug inquiries.", "Provided advanced guidance on formularies, medication tiers, and coverage stages.", "Assisted members in understanding financial responsibility and cost-saving options.", "Maintained regulatory compliance and high-quality member experience standards." ] }, { "name": "Conduent", "position": "Healthcare Advocate", "startDate": "2025-09", "endDate": "2026-01", "highlights": [ "Educated members on healthcare benefits, billing, and prescription drug coverage.", "Explained premiums, copays, deductibles, and medication costs.", "Supported members with pharmacy benefits, formularies, and cost-saving options." ] }, { "name": "Freelance / Self-employed", "position": "Online Business Manager", "startDate": "2022-01", "endDate": "2024-01", "highlights": [ "CRM administration, funnel and website builds, and email marketing for coaching, consulting, and debt-relief clients." ] }, { "name": "Freelance / Self-employed", "position": "Ecommerce Copywriter", "startDate": "2020-04", "endDate": "2022-01", "location": "Philippines", "highlights": [] }, { "name": "Cloudbeds", "position": "Consultant", "startDate": "2019-08", "endDate": "2020-05", "location": "Remote", "highlights": [] }, { "name": "Cloudbeds", "position": "Customer Coach Trainee", "startDate": "2019-04", "endDate": "2019-08", "location": "Remote", "highlights": [ "Supported existing hotel-property customers and assisted new accounts through implementation.", "Answered product and service questions via email ticketing; troubleshot and handled escalated issues.", "Contributed tutorials and support articles to the product knowledge base." ] }, { "name": "Open iT, Inc.", "position": "Inside Sales Solutions Specialist", "startDate": "2018-05", "endDate": "2018-12", "highlights": [ "Sold software solutions into an assigned territory, engaging customers across industries to identify needs and fit.", "Conducted high-level product demos and communicated with line-of-business and IT decision makers.", "Generated leads through phone, email campaigns, and social media; qualified prospects into revenue pipeline.", "Maintained pipeline hygiene and forecasting against daily, weekly, monthly, and quarterly targets." ] }, { "name": "TELUS International Philippines", "position": "Technical Support Representative", "startDate": "2016-06", "endDate": "2018-03", "location": "Taguig City", "highlights": [ "Provided technical support for email client setup across desktop and mobile platforms.", "Diagnosed internet and cable service issues using tier-4 support tooling; advised on product packages.", "Supported on-site technicians with back-end software troubleshooting." ] }, { "name": "Teleperformance Philippines", "position": "Customer Service Representative", "startDate": "2015-06", "endDate": "2016-06", "highlights": [ "B2C customer service on the Comcast account: service activation, complaint handling, and troubleshooting of cable boxes and modems." ] }, { "name": "NCCC Mall", "position": "Customer Service Associate", "startDate": "2013-01", "endDate": "2014-01", "location": "Davao, Philippines", "highlights": [] }, { "name": "Radyo Natin", "position": "Radio Disc Jockey", "startDate": "2011-01", "endDate": "2013-01", "location": "Davao del Norte", "highlights": [] } ], "projects": [ { "name": "Sales Coach AI — AI pipeline layer", "description": "Real-time sales coaching over live calls. TypeScript monorepo with a Fastify API, Next.js client using live tab capture, and a BullMQ worker running Claude pipelines against call audio; Postgres (Drizzle), Redis, and Cloudflare R2 storage, with a Chrome extension as the capture surface. Built by a team of six; I own the AI layer — coaching pipelines and prompt architecture in packages/ai — and wrote the cue-evaluation harness that gates coaching output against a scripted quality bar. 80 of 285 commits (Apr–Aug 2026), the largest single share.", "keywords": ["Claude API", "TypeScript", "Prompt architecture", "LLM evaluation", "Fastify", "Next.js", "BullMQ", "Drizzle"] }, { "name": "Scale With System CRM", "description": "White-labelled all-in-one sales and marketing platform for the Philippine market: CRM and pipeline, appointment scheduling, drag-and-drop funnel builder, membership/course portal, unified messaging, and local payment integration. Two commercial pricing tiers.", "keywords": ["GoHighLevel", "SaaS", "CRM", "Payments"], "url": "https://accounts.scalewithsystem.com/" }, { "name": "Practical AI App Development", "description": "Free live weekly training taking non-programmers from an idea to a deployed AI application using AI coding agents.", "keywords": ["Teaching", "AI agents", "Developer education"] } ], "skills": [ { "name": "AI", "keywords": ["Claude API", "LLM integration & orchestration", "Prompt architecture", "Model behaviour control", "Output evaluation", "AI coding agents"] }, { "name": "Automation & CRM", "keywords": ["GoHighLevel", "HubSpot", "n8n", "Make", "Zapier", "AI-driven CRM systems"] }, { "name": "Build", "keywords": ["Python", "JavaScript", "REST APIs", "Webhooks", "Backend logic design", "HTML/CSS"] }, { "name": "Adjacent", "keywords": ["SaaS operations", "Email marketing", "Funnel design", "Project management", "Technical support"] } ], "certificates": [ { "name": "Project Management Simplified" }, { "name": "Cybersecurity Awareness: Phishing and Whaling" }, { "name": "Delivering Bad News to a Customer" }, { "name": "Writing Customer Service Emails" }, { "name": "Customer Service Foundations" } ], "education": [ { "institution": "Rizal Technological University", "studyType": "Master of Business Administration", "area": "Business Administration", "startDate": "2016", "endDate": "2017" }, { "institution": "Bukidnon State University", "studyType": "Bachelor of Science", "area": "Business Administration, Major in Financial Management", "startDate": "2009", "endDate": "2013" } ], "languages": [ { "language": "English", "fluency": "Fluent" }, { "language": "Filipino", "fluency": "Native speaker" } ], "meta": { "canonical": "https://degzarbiz.com/resume.json", "version": "1.0.0" } }